Poor troubleshooting and correcting it. We finally chatted online and told them that the main contact email was the address of our previous web design consultant and we do not have the password for it. We requested to correct to our email address so that we can get in and fix the problem; however after almost 24 hours, it has not fixed and so our website is down.We asked online how long does it take to fix, the customer service person said that as soon as he gets off the line with us, he can fix. He never told us when it will be fixed even asked several times.
