I recently purchased a Starter Account from Statista for 1,609.20 USD, expecting immediate access to a wide range of content. Unfortunately, I was unable to access any of the advertised free information. I contacted their customer service within 24 hours of purchase and followed up several times, including reaching out to their team in Germany. Despite these efforts, I received no response or resolution to my issue. This experience has been highly disappointing, highlighting a lack of effective customer support and failing to meet the promised service standards.“They replied after 2weeks”Hi Mo, Thank you for your email. As per the terms you agreed to when purchasing the Starter Account (formerly the Single Account), unless contractually agreed otherwise, the Starter Account subscription is valid for a period of 12 months and prior to expiration is automatically renewed at the regular monthly price for 12 months. The cancellation period is six weeks prior to the end of the subscription. For your convenience, I have attached the product description you received and you will find the cancellation policy on page 4.When you select the package you are going to purchase, it shows you exactly what is included and what is not included in the Starter account, so you are always aware of what you are purchasing, as you can see in this table below: https***********So if you need specific reports, you can either buy them individually online or upgrade your account. The table above shows what each account has. At this time, I have made a note to your account, saying that you do not wish to renew your subscription for the following year, but we are unable to refund due to the terms and conditions stated above. We apologise for any inconvenience caused and we appreciate your patience.Your Client Service Team
