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If you're moved to a different country, sony wont care to help you

If you're moved to a different country, sony won't help youIf you're moved to a different country or are in a different country temporarily than the one created originally with your Account. Sony won't give a care to help you. They will argue that you've breached their Terms of Service (Because Everyone is stuck in their own country according to them) and will close their chat. I had to use VPN in order to get them to talk. Upon them checking. They told me i had to go to the Site's country my PSN account was created in.Problem is the country i was registered in only offer support via Calls, no Email or live chat or anything. International calls are super expensive per minute with the service i'm having. Completely unacceptable just to get some basic help to get a refund off a smaller game. I've never seen a worse customer support ever.

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Date of experience: Apr 23, 2023