Lack of Flexibility and Customer CareI’ve been a loyal SurveyMonkey customer since 2019, but my recent experience has been extremely disappointing. After my subscription auto-renewed at the end of August 2024, I reached out a few months later (end of November 2024) after reviewing my business expenses, hoping for a prorated refund for the unused portion of the subscription. I hadn’t used the service for most of the last billing cycle and had no plans to use it moving forward in this billing cycle. Unfortunately, their response was rigid and inflexible, with no consideration for my long-standing history as a customer.Email Notification IssueTo add to my frustration, I cannot find the email notification that SurveyMonkey claims to send one month prior to renewal, which should have been sent to me in July 2024. While I understand emails can occasionally be missed, I’ve thoroughly reviewed my inbox and found no record of this communication.Customer Experience ReflectionWhat’s most troubling is that my experience mirrors countless others on this review page. I was shocked to see so many customers sharing similar stories of poor customer care, inflexible policies, and a disregard for customer loyalty. It feels like SurveyMonkey is more focused on enforcing strict policies and taking your money than on valuing its customers and fostering goodwill, especially for long-term ones.I Cannot Recommend SurveyMonkeyThis experience has completely changed my view of the company, and I can no longer recommend their service. If you’re considering using SurveyMonkey, I’d encourage you to think twice—especially if genuine customer care and flexibility matter to you.
