The transcript say's it all Olivia (06/02/2024, 08:47:06): Any personal data collected during the course of this chat will be subject to The Telegraph's Privacy Policy Thank you for contacting The Telegraph.You are speaking with Olivia, how can I help you today? John (06/02/2024, 08:48:03): Please cancel my subscription and refund the £19.99 thats just been debitied from my account Thanks Olivia (06/02/2024, 08:48:21): I’m sorry to hear you would like to cancel, however, I can certainly help you with that today. I will just need to ask a couple of questions about your usage. I’m bringing up your account details now, and then I can make any appropriate changes for you. Is it okay for me to refer to you as John? John (06/02/2024, 08:48:46): Thats fine Olivia Olivia (06/02/2024, 08:48:54): Thanks John, I hope you are well. How have you been finding the subscription so far? John (06/02/2024, 08:49:10): It's been fine thanks just don't use it enough Olivia (06/02/2024, 08:49:38): Of course, I understand life can get in the way sometimes. Have you enjoyed any certain areas of your subscription? John (06/02/2024, 08:49:49): Not really Olivia (06/02/2024, 08:50:42): I can see you have engaged with some of our business articles. Have you tried Economic Intelligence subscriber exclusive newsletter? A Unique insight into the world's biggest economic issues from Ambrose Evans-Pritchard and Jeremy Warner. This newsletter is aimed to drill down into the cut and thrust of economic and capital markets debate, helping inform investment and policy judgments. John (06/02/2024, 08:51:11): No I would just like to cancel and get the refund of £19.99 Olivia (06/02/2024, 08:51:50): What I can do for you today is cancel your payments of £19.99 and process an offer of £9.99 per month for 6 months onto your account. Would you be interested in this offer today? John (06/02/2024, 08:52:23): No I would just like to cancel and get a refund for £19.99 debited from my account Olivia (06/02/2024, 08:53:07): I can confirm your subscription has been cancelled and you will still have access until 4/3/23. You will receive an email confirming this within 24 hours. I am unable to process a refund at this time as there is no refund due. Is there anything else I can help you with today? John (06/02/2024, 08:54:21): I would like the refund of £19.99 I have had no email to confirm the subscription was coming to an end and the new price would be £19.99 Olivia (06/02/2024, 08:54:55): Your subscription has not come to an end, your subscription started in October 2023 and would have ended in October 2024 John (06/02/2024, 08:55:57): Ok the special offer I signed up for came to an end there has been no email to advise the new payment would be £19.99 therefore I require a refund of £19.99 Olivia (06/02/2024, 08:56:57): Currently we do not send out monthly reminders of the price. The automatic increase after the initial trial period is explained in the terms and conditions which you agreed to when signing up. 5. Cancellation Policy If you are not completely satisfied, you may cancel your subscription (having chosen any method of payment) at any time during the first 14 days by contacting us and we will give you a full refund. If you cancel after the initial 14 day period of your subscription, your cancellation will take effect at the next payment date. Your entitlements and subscriber benefits will remain active until this date. There are no refunds for unused parts of your subscription. To ensure that no further payment is taken, cancellation must be processed at least 48 hours before the next payment is due. John (06/02/2024, 08:59:17): It's a shame the Telegraph does not make this more clear at the beging of signing up I will enjoy leaving negative feedback where I can no transparancey going on here whats so ever Olivia (06/02/2024, 08:59:19): I do apologise, however, this is explained in the terms and conditions when agreeing to take out the subscription. Thank you for contacting The Telegraph today, John. I hope you enjoy the rest of your day!
