Have sent three emails trying to cancel my print subscription. After three weeks they replied to my first email by closing my case. Have sent another two messages through the "contact us" form but still no reply. There is no way to cancel a print subscription online through "my account". I will now just cancel my direct debit. I have been a loyal subscriber since 2009 but not any more, I'll never buy this newspaper again.Sorted now, received a telephone call.