Very efficient payments and My Telstra marketing sections. Abysmal service on My Telstra. Took 2 hours and 3 representatives today, each requiring repetition of the same information, for them finally to tell me they were unable to help book an NBN appointment. They could have told me straightaway. The link they sent for the NBN appointment timed out on contact three times! Perhaps AI will improve the service. It could not be much worse.
