Imagine a communications company that is completely impossible to communicate with and if you need to chase up issues with your service you can only do so booking in advance using the service provided that clearly doesn't work otherwise you wouldn't be there in the first place, not to mention if you do get hold of someone you'l only get treated like a child for thier own incompetencies while being charged top dollar which for me lasted a couple of months with my service cancelled over an internal mistake on telstra's side and when it all finally come to fruit over repeating yourself 6252627154 times not a sorry or even an explanation in the hopes of avoiding future drama other than "a tech looked at it and it solved now" People are trying to run businesses obviously relying on communication, the second telstra has communications competition with common sense in rural areas they're done. If your the top dog running a communicatons company ACT LIKE IT