Absolutely appalling service. There is terrible reception pretty much from my home to Melbourne. The phone constantly flickers between 1 bar of 4G and 3G. Constantly dropping calls. Customer service horrendous. They take thing away from your service and pretend that they're giving you something. I just don't understand why anyone would bother using Telstra. Even if the other carriers have similarly bad reception at least you would not have to put up with the lies and deceit (and end up paying extra $ for the privilege). Stay well away.