Some time ago, Telstra upgraded my mother's account to include an internet service and billed her accordingly. My mother has never owned a computer, is blind and Telstra should have noticed her landline was rarely used. Today, after a long time talking to a call-centre agent (very nice and helpful) about why the email re upgrading her mobile phone plan when she can't even use it, was told that she wasn't eligible for the upgrade anyway. Ridiculous, frustrating and greedy company.And now a credit to an account that was discontinued over a year ago has been offered. Hmm. I think various departments are not in sync.
