Small not or profit business. Tried to get internet cancelled for over 1 year. Kept getting billed. Called Telstra to resolve at least 10 times. No resolution until 11months later told (for the first time) we had to call a local shop to get our internet turned off. Final bill sent to debt collectors as they would not cancel billing on our behalf. On the phone again now to Telstra for the 2nd time today as the first person didn't want the hassle she transferred me to another person. My cool was lost a long time ago. Their customer service model is the cheapest they can get for maximum profits and the board and execs are greedy, selfish businessmen with zero regard for the people lining their silk pockets.
