I purchased a self-tanning lotion from Temu which caused serious burns on my skin. I submitted photos and detailed explanations, but they ignored it and refused support. A complete disappointment regarding customer health safety. Hello Temu,I already provided detailed information and photos through your customer support system.You received my complaint, photos of the skin reaction, and a clear description of the issue. Yet, no support was given, and you ignored the health impact.I’ve already spent money on recovery, and your “receipt or nothing” approach was extremely disappointing.If you really want to understand the issue, you had your chance. My experience stands as written.[UPDATE after Temu’s reply]:I already contacted Temu support through their app and provided all evidence. They refused to help and gave only automated responses. Their reply here is generic and not a real attempt to solve the issue.
