I waited over a month for a product to arrive, only for it to turn up faulty. Disappointed but not surprised, I reached out to Temu’s customer service team — a department that seems to exist solely to mirror their dismal Trustpilot rating.They sell poor quality bric-a-brac, then have the audacity to refer to you as a “valued customer” while treating you like an inconvenience. On previous occasions, they told me to discard faulty items and issued refunds without returns — which, at the very least, was efficient. Now, a so-called “senior” customer service agent is insisting that they never do that. So what’s the truth here? Are you calling me a liar?They now want me to take the item to a drop-off point so they can discard it? Why waste time, money, and fuel to create an unnecessary carbon footprint for a product you’re going to throw away anyway?This was the final straw. Temu is not worth your time, your patience, or your money. Shop elsewhere and save yourself the frustration.
