My parcel was delivered to my home address and left outside. So it was delivered to the correct address but not handed directly to me and I don’t know what happened to it- probably stolen. I contacted temu and explained the situation. Spoke with customer service over the phone and it was forwarded to relevant department and they emailed back with an outcome saying “ hank you for reaching out regarding your order.After a thorough investigation, we have confirmed that the correct items were delivered to the correct address.Therefore, we regret to inform you that we're unable to offer a reshipment or refund. However, we kindly recommend checking your mailbox, around your home, or other possible locations as packages are sometimes left in unexpected places” Yes Temu you delivered it to my address but you left it outside to get stolen. You should’ve come back and delivered should mean hand it to the person and take a photo of that, don’t just leave it outside. So essentially you’re a company that don’t accept responsibility for your own wrongdoing and rob people of their money. You have so much money so a few pounds is nothing but to some people it’s a lot. Awful and shameful.
