i purchased a washing machine from Temu and they send 2 and refusing to collect or refund me for the second.I purchased 1 and the card was declined so i called and made sure they had the correct card number and my order was processed, a couple of days later i see they had said i purchased 2 machines so i candled 1 and got on to the chat and made sure 1 was candled.they then took a second payment so i had the bank recall it as i assumed it was a mistake once again a couple more days later they was taking another payment so i ask the bank to recall it but it was being professed call back when they did take i did so and the bank said i need proof of cancelation ?it was done online so i had none.to cut a long story short i have 55 pages of emails 3 hours talking 3 hours on chat typing and i still have 2 machines and they have now closed the case saying candled automatically because of the time scale.BE WARY OF BUYING LANGE ITEMS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 17th May, I contacted them as requested through their site and all they on the chat and spoke to Sabrine Law typing for over a hour and got nowhere fast but they offered me 20% off the next order even though i cannot order as i have been black listed.they said i should take the washing machine to a drop off point other than it being collected ( i took pictures of chat and told them i was )they ask so many stupid questions like how many boxes was a washing machine in ?am i returning 2 ?she said it will be sorted and they will get back to me within 24 hours,,, something i have been told at least a dozen times so roll on 6pm tomorrow and more to add i am sure.
