My wife and I ordered a patio set through the local warehouse and it still took 3 weeks to arrive. The table top had scratches and dents all over it, and the chairs had to be put together with screws, but the screws were not in the 2 boxes that came except in the table box, but not in the chair box. I went back to temu to get help for a return/refund and they sent one (1) fed ex label for the boxes that came. They said print the label for one box only. So I messaged them again for a second label to send the other box back, but they refused. They said I have to send the 2nd box back at my expense and they are not sending a label for the other one, even though the patio set arrived in two boxes. Trying to get help through the merchant was a waste of time. Trying to get help through temu customer service is very stressful because they were no help either.The 2nd box that we still have has the dented and scratched up table top. I even sent them pictures of the damaged table top but they do not care. The chairs were only sent back via fedex because of the ONE (1) return label. They take days to respond. Now I'm going to do a dispute with my credit card company. UPDATE: Temu will not follow up on this matter because if they were serious they would not have replied saying contact them through Temu.com or chat live because they know they trained their workers not to do a refund and give every excuse through their canned message system. Since they have a headquarters in Boston in a suite on the 3rd floor of the building they are renting out of, it is time to take this further to make headlines about how they don't take matters like this seriously, and how they have no problem keeping someone else's money and I have a damaged tabletop that they refuse to send another return label so I can't send it back like i did the chairs. Today, I received the screws in the mail to put the chairs together. I ALREADY SENT BACK THE CHAIRS LAST WEEK via their fedex return label. When we first discussed the screws with the Temu merchant they said it could take 2 weeks to a month to get them here. We don't need the screws now! The chairs are returned!!!! Send another return label for the tabletop and then refund us in full!! We should not have to pay for a return when your policy allow free returns, especially on items that arrive damaged.
