At around 3.30 this afternoon my husband contacted Tesla via the App to report a serious steering fault in our Model X. It is too dangerous to drive it so we need roadside assistance. Meanwhile, it’s now 9.05 pm and we have still not got beyond Step 1 on the App (our request for assistance has been acknowledged but no action taken at all yet). At around 4.30 pm I called the AA who arrived in 30 minutes but the verdict was that we needed Tesla roadside assistance to take it to be repaired as it’s (unsurprisingly) an electrical fault. I don’t think that in 40 years of driving I’ve ever experienced a worse response to a roadside emergency…
