Absolutely love the cars but the customer service is atrocious. My Model Y was new in December 2023 today (July) I have noticed the drivers window has several large cracks in the inner pane that have suddenly appeared. The car is possibly safe to drive as it is a double glazed unit but I am concerned the pane may shatter internally onto me. There are no mobile appointments available on the app and the first service centre appointment is in 24 days. I spoke to a very rude gentleman in the roadside assist number as it was the only human I could speak to after spending nearly an hour ringing lots of different Tesla numbers. He told me I needed to take the car to a service centre, couldn't seem to understand that I don't feel safe driving it. Eventually he told me to repair it myself!!! My warranty is 4 years which includes defective parts. As far as I am concerned the window is a part and it is defective otherwise it wouldn't have cracked on the inside with no impact. I am now in the position of having to pay Autoglass either £240 going through my insurance company which will have further implications or £1,124 if I pay it myself. Apparently if I get a report from a glass installer saying it is defective then I may have some recompense via Tesla but who do I even send the report, photos and receipt to? Tesla are great cars but the customer service is beyond bad it is literally non existent. A £60k car and you are pretty much left on your own once you drive it away. Tesla PLEASE SORT THIS OUT!!!
