tesla

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Awful customer service

I would give no stars but you cant leave that. Vehicle had a steering lock fault . Was told it was a sensor issue and would need to get to service centre for repair. When I advised I lived 110 miles away from nearest service centre I refused to drive as it was dangerous they refused to send and engineer but said the would try a software update. Now they knew it was a sensor issue but clearly didn’t want to have the cost of an engineer so tried to cut corners. So today it happens again on an busy island . Really scary and wouldn’t unlock . Now been recovered to Repair centre. Dispite me being female and on my own, Tesla were quite happy for me to make my own arrangements to get home . Not their issue . Clearly is their issue as they should have done the correct fix in the first place rather thank cut corners. This could have been much worse outcome today

1
Date of experience: Jul 28, 2023