On January 24th, the PSI of my passenger front side tire went down to 37. I brought the car in the evening around 5:30 pm and they told me that it would take 1.5-2 hours. They said that I needed two new tires. So they gave me a loaner. I went to Metro and picked up a meal and came back around 8 pm as the app said it would be ready at that time. When I came back, the doors were locked so I sat outside and ate my meal in the car. After an hour, I sent a message (around 9:30 pm). No reply.I got my car at 10:30 pm!The next day was a snow storm so I did not go to work.January 27thThe day after, the PSI dropped again on the same side on the NEW tire! They asked me to bring it the next morning and I did and then they said I needed a new rim! They asked if I had gone over a pothole and I said no. This was 36 hours after a new tire! They said that it must have been missed when they replaced the new tires and that they had to order a new rim which again was like another $1800! So they put on a replacement and away I went.February 9thI got my new rim.Since I got it, I kept getting messages saying that the Adaptive Ride was disabled, so I made an appointment.February 13thI took the car in at 4:45 and they gave me a loaner as they said it would take 1.5-2 hours. I went home and sent a message around 5:30 pm asking them to please check the front passenger seatbelt as I think it was twisted. I got no response. At 8:45 pm, I asked for an update and got no response.I only got a message the next morning after 10 am while I was at work that it was ready for pick up. It asked me what time I would pick up the car and it did not even give me the time to respond as the service item was marked closed.When I picked up the car after work, I had no update as to what was done, was my seatbelt issue addressed or anything. I had to ask all these questions!When the "service manager" called me 3 times between January 27th and February 9th, why was he SO rude? Why did he behave like he was calling from credit collections? The bill was already paid! But I was not treated with respect.Why is the service better at Toyota and Lexus? I do not feel like I am treated with respect or valued at Tesla. THIS is what is feels to own a Tesla?! I was treated with class, respect and given amazing customer service at Lexus and Toyota. I feel I have downgraded instead of upgraded. April 5thAnother tire gone!They just sent an invoice with no details and just want it paid!Tesla does not stand by its core values...one being respect. That is where it starts from.
