Poor customer service. I made a purchase after being linked from theknot.com wedding registry website to a seller. The purchase was made, but surprisingly there was no opportunity to make a note or provide my email. I found out later the product, nor its value was delivered to the wedding party. When emailing The Knot to request assistance, their response was unhelpful and not relevant to my inquiry. It is clear theknot's customer service reps are simply pasting boilerplate responses to customer inquiries. The Knot needs to proactively assist customers when there is a problem with the interface between the registry and contracted sellers.
