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Terrible..

Terrible... I left the Times months agao and i've received more than 10 sales calls.I signed up again for a month, paid my £26 (extortion) and then rang to cancel (terrible you don't allow people to cancel from their accounts.) To make it all worse, I ring to cancel my subscription and somebody tells me 'it takes a while to load information' on a screen, whilst i'm waiting for this 'information to load' i'm asked for 'feedback'. I told the person on the line I don't have time/i'm at work, and they asked me what my experience was just rephrased. I mentioned 'I really need to work whilst waiting on this call, apologies' and finally I was told I could be 'put on hold' until the 'information loads' I said thank you, 2 seconds later 'the info is loaded' but 'solely because your subscription was so short we have an offer for you and only you, 3 months half price.' I smell... Balls**tBy this time I'm annoyed because it's very easy to figure out when someone is being disengenuous, when I say the Times is not worth £26 by no means especially when the likes of the guardian offer more for free and the hoops they make people jump through to cancel are not fair on people not tech savvy, they start telling me they have journalists from the Guardian and the Telegraph and tell me i'm harrassing :L don't ask for feedback if you don't want it and harassing is calling me so many times I am forced to block the number.disgrace

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Date of experience: Apr 19, 2021