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Paper good Cancellation Very Poor

Paper good, unsubscribing very poor.Cancellation button should be provided online. I emailed to cancel and was told to cancel by phone. So I rang and went into a queue, so emailed again to cancel and was told to phone again. So phoned again and got through. Person was very pleasant and professional but went through the usual script to try to retain business - about 10 minutes.Overall a very poor experience when cancelling....

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Date of experience: Feb 14, 2020