Sent a used saxophone mouthpiece instead of a brand new one ordered. Received the item in 3 days yet they say it took 3 weeks to get back to them using their own postage label. If you live in the UK buy local. I will never deal with this company again. They don't seem to care if people don't like their service. They even wanted me to keep the mouthpiece with a miserly £15 extra discount. Bought from a reputable UK dealer in the end
