After about a year of use, one of my studio monitor speakers started behaving weirdly.Very quickly after getting in touch with the Thomann support team, and in the very first response I received back, my RMA ticket was already opened and I could ship back the faulty unit to be inspected under the warranty.Being the very worried person that I am, they patiently and elegantly answered my many questions along the way and left me very reassured.Within about a month, I received the unit back in mint condition, and I'm enjoying it right now as I write this.For anyone who needs to handle an RMA case with Thomann, be assured that you are in safe, professional and capable hands.I'll definitely be a customer for life!
