Absolut worst customer service from a social platform.I am really frustrated about tiktok's customer service - I used this via the app. It seems they implemented some bots, as I keep getting the same answer, over and over, not matter what I write. I got logged out of my TikTok app and wanted to log in again. Unfortunately, my number had to be changed as it got scammed. I then told them about it and the only thing they keep responding is, that I have to get my old phone number back..Lol as mentioned several times, I cannot get it back. They did not respond with any other than this and are not trying to help me in getting my account login again. They also claim they take security seriously, however as my old - scammed number is still attached, it could be misused by someone. So the real security issue is that they cannot help me to change my number - as they are not allowed?! By not changing the number it actually is a security thread to my account. I explained this at least 5 times, but they seem to go on auto reply. I then told them I have another account and they even see this.. I then told them I could verify via my email and they could ask me any related security question to get my account verified. They again send me the same auto reply. I mean if you see that I have two profiles and one is connected to an email, why is it so complicated to verify this with the other account. I do not feel that my account is secure, as I don't know if someone of the scammers is getting access to this. If you claim that you take security seriously, you should have a process for such an unsecure process in place!!
