Review for Tractor Supply Co. Burleson Store #308. At 324 SW Wilshire.___________________________I ordered a product which was a tube of medicine for my dog, online. It was delivered by ROADIE, the product was opened, used and not intact when I received it. I contacted the store and spoke with Sherry the store manager and she told me to contact the delivery service and they would pick up the damaged/used medicine and return it to the store and exchange it for a new one. Upon calling the delivery service ROADIE (and waiting on hold for 27 minutes for someone to take my call), the customer service representative was very nice and told me she would have the delivery driver come back out pick up the one that he tampered with and return it to the store and bring back a new one. Several hours went by and the person who tampered with the original product came back to pick up this product and took a picture of it as well and took it back to the store after I explained to him that I needed the medicine today and he needed to return with a new one. The Roadie driver did take the tampered one back to the store dropped it off and left and never brought back a new one. I called the store manager who at that time was now Calub, and I explained the situation and explained that I needed the medicine desperately today for my dog who is sick. Calub, went out of his way to deliver it to me after work, on his own time, at his own suggestion because he knew it was an urgent situation. I am very thankful and grateful to Calub for going out of his way to deliver this product to me at my place of residence. That is called true customer service.Thank you so very much to CALUB for going out of your way for your customer. I greatly appreciate your kindness and compassion especially when the driver from Roadie, apparently was the one that tampered with the product and dispensed over half of it. Thank you again for your customer service!
