I had a disappointing experience with TripAdvisor that I feel compelled to share, especially for those considering using this platform for their travel needs. Recently, my tours were unexpectedly canceled without any prior notice, leaving me and my clients in a difficult situation. To make matters worse, the supplier account I worked with on viator account deactivated by TripAdvisor's and Viator their safety and trust team, without any explanation or warning. This abrupt action not only undermined our collaboration but also blocked the payment for our services. TripAdvisor informed the us that they wouldn't release the payments unless there were future bookings, I don't know who when they deactivate our account which is absurd.It's concerning to see a platform that claims to prioritize customer and supplier relationships act in such an unprofessional manner. I strongly advise anyone considering using TripAdvisor, whether as a client or a supplier, to think twice. There seems to be a serious lack of trust and support for those who rely on their services.Be cautious and consider alternative platforms that value transparency and communication.
