I am in a situation where unfair and false reviews have been put on Tripadvisor. The reviews, left by people who have never used my business, originated when a couple thought it was ok to park a car across 2 of my parking bays over a weekend and threaten me with physical violence when I asked them to remove it. I had to watch my customers drive to my cafe, and drive away again without stopping as my parking is very limited, this in itself cost my business money, but the lies they put on Tripadvisor will have cost me more. I contacted Tripadvisor at the time to be told they would not remove these reviews, that it was down to me to prove they were false, not the people maliciously spreading lies to prove they’re true. Obviously Tripadvisor doesn’t give a stuff about the truth or small businesses trying to survive, therefore you cannot put any trust in reviews on Tripadvisor, they will publish any lies and damaging reviews without any consideration or research as to whether they’re genuine with no regard to the effects on the small businesses and the local people we employ.
