I booked our flights to the USA on a TripAdvisor website in January, for a flight in August this year. I mistakenly thought that booking through a TripAdvisor website that they would only have companies with good reputations on their website. However, this is certainly not the case. We were lulled into a false sense of security by this, and we booked flights through a company on the website called Globehunters. Firstly, they tried to charge extra for luggage. Premium Economy flights usually come with two checked baggage included. They seem to just try it on. Their Customer Service is very poor. I then selected our seats the same day of booking. Yesterday I thought I would input our passport information, but could not access our booking with the reference number we had so, my husband had to call them today to get a booking reference that worked. He was given another booking reference, but was told that if we wanted this to enable us to select our seats we shouldn’t bother as this would change. My husband didn’t challenge this at the time because we had already chosen our seats. However, I went into our booking only to find that we had no seats selected. I found out by calling Virgin that the problem is because Globehunters have not issued our tickets yet. They advised calling to get these issued. I called Globehunters and explained what I was calling for and the person I spoke to cut the call. I called back and expressed how unprofessional this was. No apology was offered. I explained that I had spoken to Virgin and they told me I should ask for our tickets to be issued to enable us to choose our seats, as there are now only limited seats left. I was told that our tickets would be issued next week. Should I believe this? I have also since seen awful reviews of Globehunters. TripAdvisor should be ashamed at recommending such companies to people. I’m amazed that TripAdvisor are willing to trade their reputation to support this unethical company. I guess it comes down to the commission they receive, which takes precedence over ethics. Shame!!!
