Twilio's customer service is absolutely abhorrent! For as big of a company as they are, they don't have live people to talk to so you're really at the mercy of some faceless person who decides if they want to reply to you and how long to take to reply. Those people are absolute morons. I am literally wondering if I'm even communicating with actual people. Every time I reply to the rep that takes over the communication (different people), I receive a generic "automated" email that literally asks me to address or answer questions I've already addressed! And there's no way to ask for a supervisor because the other morons are completely worthless. It's absolutely unbelievable how this company is being run.
