Title: Driver Refused to Help While My Dog Was DyingIn the early hours of the morning, our senior dog suffered a seizure. She was crying and clearly in distress—disoriented, unsteady, and in urgent need of medical attention. My husband and I called an Uber as quickly as we could, forgetting in our panic to select the “Pet Friendly” option.When the driver arrived, we explained that our dog was dying. She was wrapped in a blanket, not on the seat, and we were simply trying to get her to the emergency animal hospital to ease her suffering. The driver showed no compassion. He refused to take us and told us he didn’t care. Then he kicked us out of the car and drove away—leaving us on the street, holding our dying dog.To add insult to injury, we were charged a $5 cancellation fee.After repeated outreach to Uber, the fee was refunded and we were assured we wouldn’t be matched with that driver again. But no refund can erase the trauma of that moment. Uber’s response was polite, but vague. There was no indication of any real accountability or steps toward preventing something like this from happening again.This was not a “bad ride.” It was a moment of raw grief and crisis, met with indifference.Uber: Please do better. Train your drivers to recognize the humanity—and heartbreak—in situations like this. A dying pet is not just a policy violation. It’s a family emergency.
