ubereats

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Bad courier, worse customer service

My first time using Uber Eats and I put in a grocery order over $100 with a $20 tip. Almost 3 hours later I get $24 worth of groceries with the courier saying everything else was out of stock(also 1 of the items was the wrong variety, and another item they only got 1 of 2 requested even though there were plenty in stock). I went to the store to see if it was at apocalyptic levels of emptiness and only 1 thing was actually out of stock. I changed tip to $2 and contacted customer service and provided pictures of the items on the shelves and they didn't care. Also they didn't refund the original $20 tip and told me it's non refundable even though they have an edit tip open. Never again.

1
Date of experience: Jun 10, 2025