ubisoft

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The customer service is a joke

The customer service is a joke. It takes 20 years to get an actual reply, but they only give you 2 days to reply back to them, and if you dont they support ticket dies and you have to send in a brand new one and the cycle starts again, forcing you to be on your toes checking your email every day to see if they responded. Not only that but who ever thought that the current reputation system in Rainbow Six Siege was a good idea, they need to be barred from ever coming close to the games industry for life. How do you create something so Anti-competitive in one of the hardest and most competitive games available. What pisses me off the most is that reaching 100 negative units, something in which you CANT lower for some reason unless you wait 90 days or play 100 games! (INSANE), LOCK YOU OUT OF HALF OF THE GAMES CONTENT! Actual lunacy.

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Date of experience: Mar 24, 2025