OMG, what a loser company, wish I could give zero stars.On 12/13/24, I ordered Estee Lauder face cream for my daughter, the free gift that was included had something very specific in it that I wanted and received confirmation of the order via email right away. On 12/14/24, I received another email stating that my order was "ready to go". I was charged $67.35 at that time despite the website's statement, "You will not get charged for any items until they're shipped..." Shipper was noted as OnTrac and a tracking # included. First mistake was that the company took my money immediately, even though the order had not been shipped. The shipment was due to arrive 12/23/24, but when it did not arrive, I emailed Ulta that day to request an update. Zero response until I called Customer Service for an update on 12/26/24. I find out that that the gift bag is no longer is available, that they could start a new order to get me the cream. Unbelievable, the worst service from any company I've ever encountered. I asked how they could compensate me for the loss of not having access to my money for more than two weeks. The response is sorry, sorry, sorry. I will be vigilant and monitor my account for the refund, which is not immediate. It will have been three weeks that Ulta had my money and I did not. Is that not theft, holding my money in their account when I have nothing?What a saga, but between phone and email, a waste of my time. How can they compensate me for that?Bottom line, I am shocked at how poorly run this company is, lousy customer service, not one person emailed or called or texted to let me know that my order had not been shipped. And they kept my money. This company should pay close attention to the numerous negative reviews on TrustPilot and do better. I will never shop there again.Maybe I'll change my review of Ulta if they offer me something for the grave inconvenience I've been made to suffer (no Estee Lauder for my daughter on Christmas), loss of access to my money for three weeks, and an entire time sink dealing with the company. Ulta--hope you're reading this and can make it right with me.
