ulta

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I started using their hair color…

I started using their hair color Madison Reed. It was hit or miss wether or not they would have it in stock. I told the manager I lived 10 mins away and could she keep my color in stock I will buy it every 2 weeks. She said we don't do that here. I said okay then another occasion she told me they didn't have my color 9n on shelves or in the back. She wouldn't even check so I walked out disappointed. My boyfriend saw that I was upset and he decided to go in and he asked for the same color and they gave it to him! No problem !He was able to get better service then myself! Go figure. Now I order direct from the website Madison Reed. Won't ever go back there.

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Date of experience: Mar 06, 2021