I ordered some items taking advantage of the Black Friday deals because otherwise, let’s be honest here, their makeup is not affordable for everyday use. I ordered foundation online (in addition to a couple other things) the night of Black Friday for 50% off what would normally be $39. 3 days after placing my order and after all Black Friday and Cyber Monday deals were no where to be found, they tell me that the foundation in my order has been cancelled because they cannot fulfill the order. At first they offered me nothing but a refund until I expressed how upsetting and inconvenient this experience was because I bought my whole entire face of makeup but am now missing the most important part- FOUNDATION, then they tried to offer free shipping on my next purchase which is useless to me because 1. I live right down the road from an Ulta store and 2. I don’t regularly buy expensive makeup and now there were no deals left. Then their final offer, I’m guessing because they have not replied to my email about switching the shade to one that is in stock and I could also use for the same price, they offered me a coupon that can be found on their website by every single other customer... $5 off a $15 item which I could not use on any full sized foundation they have because the prices were now brought back up to $39 for a bottle of foundation. No thanks. I’ll keep my money and spend it elsewhere then. You’d think that they’d hold up to their prices when someone makes an order on Black Friday and they have to cancel it days later. I even offered to wait until the shade that was out of stock would ship. I wish they would’ve at least kept up with updating their website to tell you what products were out of stock because I was looking into another product in comparison to the one that was cancelled that I can’t order for the same price now.
