I took my 13 year old daughter to the Ulta salon in Stroudsburg, PA to get her long straight hair cut and to add curtain bangs. The person who cut her bangs cut one shorter than the other. One of the bangs looked pretty good but the other one was cut straight across. The hairdresser who did this must have been aware of her mistake, but instead of letting me know about it she blowed dried it so that it was not noticeable. When I got home after close inspection I noticed the mistake. Contacted Ulta customer support and they referred me to the Ulta salon manager. The manager requested a photo of my daughter’s hair to confirm my claim and scheduled an appointment for another hairdresser to fix the problem. I canceled the appointment because my daughter does not want these people to touch her hair. I feel that this was a waste of $52 dollars. Disappointed that they didn’t offer a refund for the poor quality of work.
