If you have a problem forget about it. I ordered a shirt that shrunk to a cropped rag in the wash ( It was washed at lower than the recommended temperature) I spoke to live chat who appeared to be super accommodating and sent me a returns label. The parcel arrived at Uniqlo. Tracking with yodel confirmed this but they can't find it. So there is nothing they can do. They wasted so much of my time, hunting for extra long order numbers only they have access to, asking for the same order information again and again. I spent ages looking for a receipt of postage, tracking and arrival at warehouse but when i did as they requested it was apparently insufficient. They would have tracking for their own label, so it made no sense. Presumably they don't have an ethical system that works or they hoped I would give up. I am putting a claim into my card provider and on a mission to tell everyone how terrible they are. I will never shop with these crooks again and advise anyone else to avoid them. It makes me wonder how they are treating their staff for them to behave so unethically in their jobs. Avoid companies like this. They stink. I wanted to give them zero stars but the review system won't go as low as they do.
