I ordered a shirt that came faulty. Immediately contacted customer service and was asked to send pictures by email. I was given a customer case number and sent the pictures to prove the damage, and never heard back from them. They promised to get back to me within 24h-48h with their decision, but it has been 11 days now and nothing, no reply to any of my emails trying to get the problem solved.It is already ridiculous enough that they need two days to “make a decision” (their words) when you get a faulty item. Any other retailer as big as them will immediately refund you or get the item replaced. Then, to top it all, they don’t keep their promise to solve your problem.Sad and disappointing. Never buying again.
