I shopped on Uniqlo for so many years on average I spent £2000-£3000 for my family and me.The last purchase I made was around £600 to be collected from Oxford Street store and Regent Street because I split the parcels into 2. At home, some of the clothes didn't fit my kids so I went to the store to exchange or return them. They said we cannot refund or exchange online purchases. the manager was extremely rude once I made a complaint to Customer Service they said it was just a misunderstanding then they directed me to the new Regent Street store.The same happened again the staff were extremely rude and they were laughing at me.The sizes XXL, XXXL, and XXS only exist online and not in the stores.The return policy you have to pay £2.95 per package when you try to put more packages you have to pay again and again everyone is fighting for the environment and Uniqlo by doing this method is adding pollution to our environment. I am surprised to see Roger Federer the tennis player who I admire be sponsored by a company like Uniqlo. I will never shop in this company again and the government should look into your practice.
