The returns policy of uniqlo is an anathema to mainstream retail. They insist, if you want to return an item you must go back to the original store you bought it from. The signs informing consumers are in the same font/style as all their marketing, nothing standout, indeed when you are ‘encouraged’ to self service, you are have to work out how to purchase your item and once you have mastered that , they assume you will read their unusual return policy amongst all the literature around the till point. In short it is a scam design for the company to retain your money. It is inconvenient, feels unethical and makes you less likely to want to physically shop in their stores once you realise what the returns policy is. It’s another nail in the coffin of the high street shopping experience. I don’t intend to shop there again anytime soon.
