Uniqlo now charges £2.95 postage for returns from website purchases, even though their sizes are highly variable. They also do not accept returns in stores of purchases made online. In my case, the size information given on their website was wrong, but they still insisted on charging for returns postage for a problem that was THIER FAULT. If I wanted a replacement, it would be £3.95 postage ON TOP OF the £2.95 returns postage. The customer services woman I spoke to by phone was attentive, but was restricted by their outdated and terrible 'policy'.I say 'outdated', but it turns out this is a relatively new and deliberate policy, and a very retrograde step that seems to discourage online purchases in preference to in-store in a pandemic! No other store I'm aware of has such a blinkered and self-harming policy and the proportion of 1 star reviews on TrustPilot referencing their returns policy says it all.Avoid Uniqlo, it's not worth it.
