I wanted to exchange sizes of two items from an online order. I visited local store and was told the items were online only. I called customer services and they said I’d have to return the items and pay for return charge and then order the items in the required size and pay delivery again - a total of £8 in charges. I asked if they could offer me a promo code to give me free delivery and the advisor actually told me I’d have to spend over £50 for free delivery. The items only cost £9.90 each! I said that their returns policy is a disgrace and she actually agreed that it’s not “customer friendly” - yet still offers no goodwill gesture. A huge company like Uniqlo charging for returns is DISGUSTING. Won’t be buying from them again.
