Absolutely Furious with UPS – Worst Experience EverIf I could give ZERO stars, I would. UPS completely failed me from start to finish.First of all, they never sent me ANY email, text, or notification that I had to pay custom charges. No heads-up, no link, no communication — NOTHING. And then suddenly they tried to deliver my parcel without warning.The driver came and rang the doorbell. Guess what? My bell doesn’t even work! And I wasn’t home because — like a normal adult — I HAVE A JOB. So what do they do? They just take the parcel back. No attempt to leave it at the door, no call, no note, NOTHING. This parcel was extremely important to me and they treated it like trash.Then comes the worst part: customer service. I called in to try to fix things and the woman on the phone was disgustingly rude and LAUGHING while I was explaining my problem. She actually said, “If you’re not home, that’s not our problem.” Excuse me? Are we supposed to just sit by the door 24/7 and guess when UPS might show up?I even asked if I could just pay the customs online and have them leave the parcel at the door. She said, “Ma’ammmmm, we don’t have that option.” No solution, no empathy, just pure attitude.So now what? I’m supposed to skip work to babysit the door for UPS?This is beyond ridiculous. I’ve never seen such poor communication, careless handling, and straight-up disrespect from a company. UPS — get your act together. People have jobs, lives, and responsibilities. If you're going to run a delivery service, at least pretend to care about delivering the actual packages.NEVER trusting UPS again. Ever.
