I purchased 4 vinyl records for a total of 175.09 USD on november 11th. I was fully charged (authorization) on that date. 6 days later, 2 of the vinyls shipped. On november 21 i got a charge for 41.10 USD on my bank account, without ever receiving a partial refund on my initial payment. I contacted my bank to inquire about the original payment and they told me the initial payment was fully collected by urban outfitters. And that the 41.10 USD were not yet collected so it may just be a temporary charge. And that if I didn’t see that charge refunded in 72 hours to contact them back. Of course, no charge was refunded. I contacted the bank and they confirmed both the 175,09 and 41,10 charges were fully collected (not partially collected) by the retailer.In the meantime of all this, I contacted urban outfitters support 7 times. They ALWAYS take 2-3 days to respond to the most basic emails asking relevant questions about billing. Such as the trace number of the alleged “partial collection” they made on november 11th of 134 USD (175-41)So far, in 2-3 weeks I have been unable to get a response from urban outfitters regarding my duplicate charges. My bank recommends starting a chargeback / dispute if they refuse to provide it themselves but I want to give them the benefit of the doubt. As of right now:1) i was charged 175.09+41.10 for a 175.09$ order.2) i am receiving vague responses telling me to wait 72 hours (4 times so far, and nothing has happened after 72 hours)3) they are now ignoring me, after saying 2 days ago that they sent me an “invoice detail” of my charges but I never received this on any of my inboxes or junk. After i told them I never got any other emails, they just stopped answering.DO NOT ORDER FROM THIS WEBSITE
