I love Urban Outfitters and until recently have never really had a problem. However since they seem insistent on sending via Hermes which are absolutely atrocious as far as delivering goes I am yet to receive my order. The first one was returned to UO by Hermes and the replacement is once again caught up somewhere in Hermes with no tracking updates of when or if it will arrive. I NEVER have delivery issues when my past orders are shipped with Royal Mail. I am told its up to the warehouse who decide what shipping method will be used so they can't guarantee it won't be Hermes again which I find ridiculous having once worked in orders and shipping. Surely a note can be put on the order saying use Royal Mail? All I ordered was three greeting cards and a small knitted decoration so it makes sense that Royal Mail would have been fine as the courier because its small and light in weight. I'm afraid I am becoming less likely to order from UO again as I am exasperated in having to deal with missing parcels because of Hermes and having to go back and fourth with UO chat just to be told repeatedly to wait for Hermes updates that never come! I'm really disappointed in you UO.
