Let me just start with I usually don't leave bad reviews. But this is absolutely the worst customer service I have EVER experienced. I don't even know how they train their customer service people that multiple people will reassure their customer of the same wrong information over and over again. First, my originally in stock item was placed on backorder. I was very concerned so I contacted customer service. They reassured me many times that the order will not be cancelled. But guess what? The order was cancelled anyway days later. That is not all. They sent me an apology with a $10 discount for my next order over $50. So, I placed the order and the discount code worked. However, I had to cancel the order because I put the wrong address. They told me they are going to apply the $10 balance from their end in 1-2 business days but then I got an email saying that it will not be applied. When I contacted customer service over chat and told them about my issue, none of them could solve the issue so guess what they would transfer me to the next agent and I had to explain the issue a total of 3 times to 3 different agents. In the end, the issue was not solved. Anyways I'll never buy from them again, this is a waste of time and the worst I have ever experienced.
