I PLACED A SIMPLE ORDER WITH URBANFITTERS RETAIL GROUP ONLINE , IN RETURN I WAS SENT DAMAGED GOODS WHEN COMPLAINT I WAS BOMBARDED WITH MINUPILATING EMAILS FROM VARIOUS MEMBER OF THEIR STAFF WHICH TERRIFIED ME AND MY FAMILY , THEY ONLY STOPPED WHEN I THREATENED TO REPORT URBAN OUTFITTERS TO THE TRADING STANDARDS THIS HAS BEEN A EXPERIENCE WITH BRITISH HIGH STREET RETAILER I WOULD NOT WANT TO DEAL EVER AGAIN THIS IS AN HONEST ADVICE TO EVERY ONE TO AVOID THIS RETAILER AT ALL COST ..A VERY DISSATISFIED CUSTOMER SLY