I purchased Reeboks from URBAN OUTFITTERS on the third, it is now the thirteenth, and the shoes have yet to ship. I contacted UO Friday for an update, was told to give it 24-48hours. I waited Monday, called again, they tell me the same thing. Finally I call today JANUARY 13th, and I am told to give it 24 more hours, and that someone name Shantrell will send me an email with an update. Apparently, there’s no information on what happened after the order was place. All they know is that they have my money. Finally a couple of hours later, I get an email from Shantrell, that the warehouse says the shoes “SHOULD” ship by the fifteenth. That would be 12 days I’ve waited for some shoes to ship, and who knows how long it’ll take before they deliver. UO response to this was extremely nonchalant, dismissive, and riddled with OH WELLS. The sad thing is they literally offered me 30 percent off as an apology, when I never got what I originally ordered. Who wants to wait half a month for an item. I’ve ordered other things from stores like Coach, Gap, hell even Amazon, and gotten it faster. Beware you guys. Not only will you not get your package on time, but there will be no communication, unless you initiate it.
